简介：AimingtoprovideameasurableserviceQualityofService(QoS)evaluatingmethodforserviceinventorymanagement,thispaperproposesanewmobileServiceUtilityModel(SUM),considerstheserviceandbusinesslayerelementsintotheserviceutilityinfluenceprofile,andproposesanself-adaptiveserviceinventorymanagementalgorithmasaQoScontrolschemebasedonSUM.ItcanbeconcludedfromthesimulationresultthattheserviceinventoryutilitycanbefullyreflectedbySUMandthewholesystemefficiencyisgreatlyincreasedbyusingSUMastheadaptiverule.

简介：在生产工业的许多设备，公司不仅在产品价格上，而且在维护服务上与对方竞争。面向的公司为他们与维护服务(P&S捆)绑的顾客产品正在提供的越来越传统的产品。在这研究，我们检验公司刺激在市场由两家卖主垄断的局面与长期的维护或修理支持服务为顾客提供产品捆绑竞争环境。当提供P&S捆时，决定服务水平的坚挺的需要(以为在这份报纸的服务的平均反应时间保证)满足要求到提议和需要造一台服务设备处理维护。基于三个亚比赛模型的分析，我们描绘仅仅一个公司，两个公司或两个公司将在提供P&S捆的市场条件。最后，我们在公司策略选择上分析山猫的一种市场因素的affects。

简介：TheservicestructureofChinapostisnotmatchthepostalresourcesstructure,Coreserviceisnotstressed.Therefore,thepostalservicemustbereorganizedandAdjustedaccordingtothemarketneeds.Thisarticleclassifypostserviceintofivecatalogues,proposesthestrategicorientationofeachcataloguesandanalysestheinteriorstructureofdifferentpostalservice.

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简介：在美国。顾客服务在成交之后仍持续良久。很多货品都是保证可以退款的，像是车子、计算机或音响这样高价位的商品。通常会有保证期限，以保证一年或更久的时间内使用该产品没有任何问题。广告中通常会有保证让你满意的标语。所以产品若是有问题，顾客可以把它送回去。

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简介：TheInternationalConferenceonServiceSystemsandServiceManagement(ICSSSM06)washeldonOctober25-27,2006inTroyes,France.ThisconferencewassponsoredbyIEEESystems,ManandCyberneticsSociety.Morethan500articlesweresubmittedtotheconferenceandafterapeer-reviewingprocess,284paperswereacceptedandpublishedintheconferenceproceedings.AllpaperspublishedintheproceedingsareavailableintheIEEEdatabase.Theconferencehasattracted

简介：October25to27,2006,Troyes,Francehttp://www.utt.fr/ieee-sssm06/SponsoredbyServiceSystemsandOrganizationCommittee,IEEESystems,ManandCyberneticsSocietyIEEEThemeServiceisanemergingsectorforeconomicgrowthinthe21stcentury.Itcoversourdailylifeandalmostallindustries,frommedicalcaretotheproductionofhigh-techproducts.Anation'seconomicevolutionhighlyreliesonitsservicesystemsandservicemanagement.Theproductionofaproductinamanufacturingplantmaybeinterruptedbecauseoftheshortageofrequiredcomponentscausedbyanunreliablelogisticsservice.Thelivingstandardofpeopleinacountrymaybedegradedbecauseofitsineffectivemedicalcaresystem.Intheinformationerawheretheindustrializedworldisnolongercharacterizedbyscarcityofmerchandises,serviceandqualityoflifehavebecometheprimaryfocusforsocialandeconomicdevelopment.Giventheincreasingimportance,thecomplexity,andtheinterdisciplinarynatureofservicesystemsandservicemanagement,itisessentialtobringresearchersandprofessionalsfromallrelevantdisciplines(systemtheoryandsystemsengineering,marketingandorganizationalbehavior,logisticsandoperationsmanagement,qualityassurance,informationtechnology,etc)togethertodiscussissuesandsharetheirresearchanddevelopmentresultsandexperiencesintheareasofservicesystemsandservicemanagement,inordertodevelopinnovativeandadvancedconcepts,strategies,systemdesignandoperationsmanagementmethodsforthe21stcentury'sservice.Authorsareinvitedtosubmittheir

简介：OGCWebMapServiceisonekindofOGCPortrayalServicesbelongstoOGCWebServicemodelanditprovidesmulti-platforminteroperabilityofspatialdataset.ThispaperpresentsamethodforimplementingOGCWebMapServicebasedonWebServicetechniqueandintroducesthedetailedprocess.

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简介：“It’saspecialservice？”客人睁开朦胧的双眼，望着“破门而入”的我们……此事还要从头说起。

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简介：我们认为连续评论容易腐烂(s，S)有由有限能力和一个单身的服务者的一个等待的大厅组成的一台服务设备的库存系统。我们假定顾客的二种类型，平常、否定，根据一个Markovian到达过程(地图)到达。Anordinary顾客加入队列，一个否定顾客把一个平常的顾客从队列移开而不是加入队列。在这篇论文采用的移动规则是RCE(从结束的一个顾客的移动)。单个顾客的单位需求在被假定有阶段类型分布的服务的一随机的时间以后满足。每个项目的生活时间和reorders的铅时间被假定是独立指数的分布。在系统和库存水平的顾客的数字的Thejointprobability分发为稳定的州的盒子被获得。各种各样的静止系统性能措施被计算，全部的期望的费用率是计算的。结果数字地被说明。

简介：July17-19,2013,HongKong,ChinaFormoreinformation,pleasevisithttp://www.rccm.tsinghua.edu.cn/icsssm/2013/Co-Sponsoredby:IEEESMC(Pending)TheChineseUniversityofHongKongTsinghuaUniversity

简介：Healthcareisindeedacomplexservicesystem,onerequiringthetechnobiologyapproachofsystemsengineeringtounderpinitsdevelopmentasanintegratedandadaptivesystem.Ingeneral,healthcareservicesarecarriedoutwithknowledge-intensiveagentsorcomponentswhichworktogetherasprovidersandconsumerstocreateorco-producevalue.Indeed,theengineeringdesignofahealthcaresystemmustrecognizethefactthatitisactuallyacomplexintegrationofhuman-centeredactivitiesthatisincreasinglydependentoninformationtechnologyandknowledge.Likeanyservicesystem,healthcarecanbeconsideredtobeacombinationorrecombinationofthreeessentialcomponents–people(characterizedbybehaviors,values,knowledge,etc.),processes(characterizedbycollaboration,customization,etc.)andproducts(characterizedbysoftware,hardware,infrastructures,etc.).Thus,ahealthcaresystemisanintegratedandadaptivesetofpeople,processesandproducts.Itis,inessence,asystemofsystemswhichobjectivesaretoenhanceitsefficiency(leadingtogreaterinterdependency)andeffectiveness(leadingtoimprovedhealth).Integrationoccursoverthephysical,temporal,organizationalandfunctionaldimensions,whileadaptationoccursoverthemonitoring,feedback,cyberneticandlearningdimensions.Insum,suchservicesystemsashealthcareareindeedcomplex,especiallyduetotheuncertaintiesassociatedwiththehuman-centeredaspectsofthesesystems.Moreover,thesystemcomplexitiescanonlybedealtwithmethodsthatenhancesystemintegrationandadaptation.